The company with the name “ELLINIKES DIADROMES L.P” and the distinctive title «THE JOY VAN» hereinafter «The Company», or «us», which resides in Megalohori Thiras, with the T.I.N. 801746184, operates the website “www.thejoyvan.com” (hereinafter «the Website») for the purpose of presenting the Company's services and communicating with those interested in booking a transportation services package.

The use of the website and the services it provides are subject to the present terms of use, as applicable, that constitute the agreement between the Company and every person who uses the website. Accessing and using the website in any way (including simply navigating through it without completing a booking form or a contact form) declares the visitor’s unconditional acceptance of the Terms of Use, as they apply at any given time.

As long as the visitor uses the Company's website, he/she accepts that the website may automatically collect some of his/her personal data, exactly as described in the Company's Personal Data Protection Policy (see the relevant chapter below).

Τhis website grants the visitor with a personal, non-binding, non-transferable and limited right of access and use of this website and of the data contained therein. This license does not constitute a transfer of title or right to the website or to any of its components. In addition, the visitor cannot modify the website or its’ components in no way or reproduce or publicly represent or distribute or use the website and its components or the logo of our Company for any public or commercial purpose, unless otherwise specified in these terms. By accepting these terms, visitors agree not to transfer or assign their rights or obligations to third parties and not to make any unauthorized commercial or other use of the website for other, unauthorized or lawful purposes.

Finally, the visitor acknowledges that, although the availability of the website depends on a third-party provider from whom he/she receives the respective license (Apple or Google's operating system for the operation of the website in their environment), this agreement concerns exclusively the visitor and the Company.

With the acceptance of the terms of use, the visitor expressly states that he/she is an adult above the age of 18, who has read, understood and fully accepted the present terms. If, despite all this, minor voluntarily visit our website and this cannot be checked, the website bears no responsibility.

If the visitor wishes to book a transportation services package, he/she should provide the following information: name, phone number and email, as well as information on the pickup point, date and time of pickup/arrival, and his/her destination. The visitor is obliged to enter true and accurate information on the website for the processing of his/her booking his/her identification upon arrival at the pick-up point.

In the booking form, the visitor can choose the itinerary he/she is interested in and the Company can confirm it immediately. Depending on the choice of itinerary and the number of passengers, the price is automatically calculated. At the same time, if a booking is made, the booking engine automatically manages the availability of vehicles, and the vehicle selected by the visitor automatically ceases to be available on the website. After completing the booking and depending on the payment method (see below), a thank you message appears on the visitor's screen.

When the visitor books a service through the website, he/she makes a proposal to the Company to conclude a contract for the provision of transportation services, which is accepted at the moment the Company confirms it. The Company then contacts the visitor with the contact information he/she has entered, sending a confirmation email within 24 hours. This email includes the relevant offer of the Company as well as other details of the booking. Immediately after the payment, as indicated in the email, the visitor will receive his/her booking voucher electronically, together with the relevant transportation services contract that has been concluded. Since the contract is concluded between the visitor and the Company, the latter is responsible for the issuance of the statutory tax document.

·         Children

During the booking process the visitor needs to inform the Company if he/she is traveling with children. Each child is considered one passenger in the vehicle.

Visitors are advised to bring their own child restraint system. Otherwise, the visitor can request it during the booking process. This request is subject to availability, so the Company cannot guarantee that the restraint system will be similar to the one the visitor is used to. The Company applies the specifications of the European Directive "i-SIZE / ECE R129" for the selection of the child restraint system.

If the Company is not informed at the time of booking that the visitor will travel with a child or if the above conditions are not met, the Company may refuse to provide the service and has the right to cancel the transportation service without the right to a refund. 

·         Pets

Prices are calculated based on the vehicle, the destination and the date the visitor wishes to use the Company's services.

Transportation services are provided at a pre-agreed price and not at a fare, exactly as they are depicted in the relevant field of the Company's website.

For bookings worth more than € 300, it is necessary to deposit 30% of the agreed price via bank deposit. For bookings of equal or lesser value of € 300 the visitor can either prepay the total amount at any time via bank deposit or pay it to the driver of the vehicle after the transportation service is over.

To issue an invoice over € 500, the visitor it is necessary to pay the amount through the banking system (bank transfer or via credit/debit card).

To confirm the booking process, advance payment is required no later than 48 hours before the commencement of the transportation service, as will be indicated in the confirmation email sent by the Company. Bookings that have not been paid according to the above specifications could be cancelled.

The Company will use the information provided by the visitor during the booking process in order to transport him/her to his/her destination and as close as possible to his/her place of residence, given the characteristics of the vehicle and the physical access conditions of the destination. Passengers will be picked up at the meeting point, date and time specified on the booking voucher.

The waiting time for the scheduled appointment is 60 minutes at the airport, 40 minutes at the Ports and 20 minutes at the other meeting points. If the passenger is not present at the meeting point at the agreed time, he/she loses the right to a refund for the transportation service. The passenger is responsible for ensuring the appropriate date and time of his/her booking, depending on the circumstances (e.g. depending on the scheduled time of the flight or ship departure).

In the event that the passenger cannot locate the driver at the predetermined meeting point, he/she must contact the Company by his/her own means, at the telephone number indicated on the booking voucher. If the Company is not informed in a timely and appropriate manner of the specific issue, the service will be canceled without the right of refund.

The Company reserves the right to make any change regarding the type of vehicle or the driver, without being obliged to inform the passenger of this change. In addition, the choice of the itinerary remains at the discretion of the respective driver. The driver has the right to refuse to follow itineraries that do not ensure the safety of the passengers as well as the integrity of the vehicle.

·         Luggage

The standard free baggage allowance per passenger is one bag with a maximum weight of 20 kg and total combined dimensions of 158 cm (height + width + length), plus one carry-on bag. For any luggage of a larger size, prior written notification to the Company is required when completing the booking form.

In the event that any luggage is left in the vehicle, the Company will make every reasonable effort to recover the lost luggage and, if found, the Company will send it to the address stated at the time of booking. All additional costs for shipping the luggage are borne by the passenger.

The Company is not responsible for any loss or damage that the passenger’s luggage may suffer. For this purpose, it is recommended to take out a travel insurance policy that can cover any loss or damage.

Visitors can change their booking free of charge, up to 24 hours before the commencement of the provision of the scheduled services by the Company. After 24 hours, the change is subject to availability and the Company is unable to guarantee a successful change of the booking.

All booking changes are made exclusively by writing to the email address bookings@thejoyvan.com Upon successful receipt of the above email, the Company will send the sender an email to which the latter must respond and confirm its content, in order to proceed with the booking change request, issuing a new booking voucher. If, for some reason, the sender does not receive a response from the Company, it is his/her sole responsibility to contact the Company by any appropriate means, to verify that his/her request has indeed been received and processed by the Company. The Company is not responsible for any technical problems due to which the communication cannot be completed.

Visitors can cancel their booking up to 24 hours before the commencement of the provision of the scheduled services by the Company (exercise the right of withdrawal).

A refund is made if the visitor has informed the Company in writing to the email bookings@thejoyvan.com at least 24 hours before the commencement of the provision of the scheduled services by the Company. The Company is not obliged to refund money related to any bank charges for remittances.

The Company reserves the right to initiate legal actions, after a relevant investigation, against anyone who takes actions that are illegal or prohibited or abusive and undermine the operation of the website. For example, such actions include the following:

• Unauthorized use of the website in a manner contrary to current legislation
• Using false or stolen or inaccurate information when filling out the respective contact or booking form
• Illegal collection of information from the website concerning third parties, without the relevant permission or consent
• Sending or in any way posting illegal, defamatory, threatening, offensive or hateful content or the product of illegal or unauthorized exploitation of any other person or entity
• Uploading or posting content that infringes another person's intellectual and intellectual property rights
• Sending or posting malicious content that constitutes or contains cyber-bullying characteristics or that captures dangerous actions.

In cases where prohibited or illegal behaviors are found, the Company may take any action it deems necessary, appropriate and proportionate with the purpose of ensuring the correct and legal operation of the website, including the relevant investigation, supervision and audits, the removal of content, as well as the cancellation of a booking. In these cases, the Company will inform the visitor by appropriate means and to the extent possible, provided that this information does not conflict with justified security reasons and/or is not prohibited by applicable European or national legislation.

The company is solely responsible for fraud and gross negligence and to the extent that its relevant liability can be established under the applicable legislation. By using the website, visitors acknowledge and agree that the content of the website is provided "as it is" and that they use it at their own risk and discretion. The Company and its partners shall make every effort, in the context of the technological audits they carry out at regular intervals, so that the services and the relevant content take place seamlessly and without interruption, maintaining a high level of security. Nevertheless, the Company is not responsible, for any reason, including negligence, if the operation of the website is interrupted or access to it becomes difficult and/or impossible or if, besides the security measures applied, viruses or other harmful software is detected, and transmitted to the visitors’ computers, or if unauthorized third parties interfere in any way with the content and operation of the website or make it difficult to use, causing problems in its proper operation or intercepting data concerning personal data of its visitors.

Visitors may experience temporary interruptions in the operation of the website due to planned or regular system maintenance tasks, service interruptions due to online or electronic communications or events of force majeure. Therefore, the Company is not responsible for any delays, failures in the booking of a transportation service, damages and losses arising from any problem inherent in the use of the website and electronic communications in general. The Company, its employees, representatives, or its agents shall not be liable for any consequential, incidental, indirect, special redress, remuneration, expense or financial penalty, including, non-limiting to, loss of earnings, shutdown, data or customer loss, property damage or loss, and any claims by third parties arising from or relating to using, copying, or displaying the website or any other connected website, regardless of whether the Company was informed, knew or should have known of this possibility.

The Company is responsible for the quality of its services. The Company is also responsible for issuing and maintaining in force all licenses or approvals or certifications required by law for its operation, as well as for ensuring that its services are provided legally and meet all the necessary legal conditions for the safety and health of its passengers. The Company details are listed on this website, as well as on the statutory tax document that visitors receive for the provision of the relevant services.

The Company bears no responsibility for any circumstances arising due to external conditions before or during the transportation service chosen by the visitor. Such circumstances may include, but are not limited to, accidents and related delays, inspections or police activity, acts of vandalism or terrorism, protests and organized disturbances, unforeseen road hazards, governmental or national authority decisions, natural disasters, fires and adverse weather conditions or other events which are not subject to the control nor could they be foreseen by the Company.

The passenger is obliged to always carry the necessary documents for his/her identification. The Company is not responsible nor will it be responsible for any charge arising from the passenger's failure to present the appropriate documents or to comply with national authorities. In the event that the Company is faced with any monetary penalty due to the passenger's non-compliance with national or European laws and regulations, the Company reserves the right to withhold service or any money paid to it, until the full amount of the penalty has been paid in full by the passenger.

All trademarks, logos, images and service marks, including those of the Terms, as they appear in the Company's website or the Company's promotional material, are intellectual property of the Company and/or of third parties who have authorized it with the right to use these proprietary rights (collectively the «Intellectual Property»). Visitors can not use, copy, reproduce, republish, upload/download, publish, transmit, distribute, or modify the Company's intellectual property in any way without the prior express, written consent of the latter. The use of the Company's intellectual property rights is strictly prohibited, including, indicatively, the Company's trademarks and copyrights in the Company’s logo on any other website without relevant approval. In case of violation of these terms, the Company will have the right to exercise the rights deriving from the legislation for the protection of its intellectual property in accordance with the existing legislative provisions. Any use of any material posted on the Company's website is the responsibility of the visitor.

Protecting your personal data is a very serious issue for our Company and is treated as a top priority. Click here. to learn about our Company's policy regarding personal data and its processing in the website.

The Company reserves the right to change or modify the applicable terms and conditions for the use of the website at its discretion and at any time, always considering the conditions laid down in the applicable legislation. Such changes, modifications, additions or deletions to the terms and conditions of use will be effective immediately upon their posting or notification. Your continued use of the website following such change or modification will be deemed to constitute acceptance of such changes, modifications, additions or deletions. Use of the website is subject to the Terms of Use in effect at the time the services offered to the visitor.

The Company is constantly expanding, updating and improving this website, as well as its related services, adding or removing specific fields, functions or other features, updating these terms accordingly. We strongly advise the visitors to read these Terms from time to time, in order to be informed of any changes in their content, since they may be modified without notice.

All the Company's vehicles are properly insured as required by national and European regulations, and they have all the necessary licenses.

For any dispute that may arise regarding the operation and use of the website, if it is not possible to settle it by consensus, the Courts of South Aegean, Greece, are competent. For any dispute regarding the interpretation of these terms of use, as well as for any other issue regarding the use of the website, the Greek Law is applicable.

For consensual settlement, the European Commission provides a dedicated platform for electronic dispute resolution (ODR platform), available at http://ec.europa.eu/odr.

For any question or clarification regarding the website or its services, you can contact the email yourman@thejoyvan.com or the phone +306945200715

Last Update: October 20^th, 2022

The company with the name “ELLINIKES DIADROMES L.P” and the distinctive title «THE JOY VAN» hereinafter «The Company», or «us», which resides in Megalohori Thiras, with the T.I.N. 801746184, operates the website “www.thejoyvan.com” (hereinafter «the Website») in order to provide interested visitors with the information they require, as well as to enable them to make an online booking of a transportation service package.

The website fully respects the privacy of visitors and seeks to protect their personal data in every way possible. For this reason, it fully complies with national and European legislation on personal data protection, including Regulation 2016/679 of the European Parliament and of the Council on the protection of individuals regarding the processing of personal data ("General Data Protection Regulation" - "General Data Protection Regulation" - hereinafter "Regulation"), as well as the national law L. 4624/2019.

This Privacy Policy aims to inform visitors to the website about how their data is collected and processed when using this website, including any data they may provide themselves, for example through the booking form or the contact form.

In the context of transparency, we want to be clear about the data we collect, how we use it, the recipients of this data and the rights arising from applicable legislation. For the purposes of the data protection legislation in relation to the actions you take through the website or the collection of other data through the website, our Company is the Data Controller of your personal data

Some of the terms included in this Privacy Policy are legal terms defined by the regulatory framework. Therefore:

«Processing»: means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

«Personal Data»: means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

«Consent»: means any freely given, specific, informed, and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

«Data Controller»: means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.

For more information about the definitions please see article 4 of the GDPR (https://eurlex.europa.eu/legal-content/EL/TXT/HTML/?uri=CELEX:32016R0679&from=EL)  

The collection and processing of your personal data by the Company is governed by the following principles as further specified by GDPR:

·         Lawfulness, fairness, and transparency

·         Purpose limitation

·         Data minimization

·         Data accuracy

·         Storage limitation

·         Integrity and Confidentiality

We do everything possible to implement the above principles at all stages of interaction with you through this website.

Each visitor of our website is a Data Subject, either when he/she just visits our website, either when he/she completes the contact form or subscribes to a newsletter form, or completes the booking form by filling the relevant fields.

Your personal data that we collect, and process is always relevant to the performance of our obligations to you and necessary to provide you with the information you request through our website.

When you browse our website, we automatically collect information about how you use our services, such as the type of web pages you view or visit, or the frequency and duration of your activities. In addition, our servers, log files and other technologies automatically collect certain information to help us manage, protect and improve our services. We share personal information with third parties only as described in this policy or as required by applicable law.

To make your online booking, we ask you to provide us with the following personal data: your first name, last name, contact number and email address, location, date and time for your pick-up and your destination point. Payment-related information, such as for example your credit card number, is requested by the partner banks through which the payment is processed at the stage of completing the booking. Payment information is not stored in our systems in any way.

To contact our Company by filling in the contact form available on the website, we ask you to provide us with your name and email address so that we can contact you back and answer any of your questions. The personal data you may voluntarily disclose in your message is collected by us for the purposes of answering your query.

In case you wish to subscribe to our newsletter, we only collect your email address, subject to your consent.

We use cookies and other technologies in order to gather information about your activity, browser and device. This data helps us create a profile for our visitors. Some of these data will be aggregated or statistical, which means that we will not be able to track them individually. You may remove or reject browser cookies through settings in your browser or device. However, rejecting or removing cookies may affect the availability and functionality of our services. Please find more information about our cookies policy here.

We may also collect information about your device anytime you visit our website. We may correlate the information we collect from your different devices, so that we can provide you specialized services depending on the device you use. For instance, we collect features, such as operating system and its version, browser type and IP address.

The table below details what personal data we process, the purpose of processing and lawfulness of processing.

Our Company, as the data controller, by registering you in the list of recipients of the newsletter by entering your e-mail in the special field and filling in the “tickbox” that exists before registering in your e-mail, obtains your consent to send your informative and/or promotional material for its offers and new services.

Your e-mail will be used exclusively by our Company and will not be disclosed to third parties, even if the newsletter concerns services of partners with whom our Company has commercial transactions.

Your declaration of consent will be kept for as long as you receive the newsletter from the Company and not more than six months after the discontinuation of its sending. You can withdraw your consent at any time by following the link at the bottom of each newsletter or by contacting the relevant department of our Company.

By browsing our website, by completing the Contact or the booking form, and by creating an account you declare that you accept the terms of this Policy regarding the collection and processing of your personal data.

Regarding the use of your payment details, your consent is required for us to store them and keep them in our systems for future use.

Additional consent is required regarding the data you provide us through cookies and described in the Cookie Policy.

The website can share personal information within the network of the Company.  The employees of the Company who receive this information are not allowed to use or disclose the information and are bound by strict confidentiality clauses.

In order to provide our services successfully or to fulfill your requests, we may share your personal data with the following recipients:

·         Professional service providers such as providers who contribute to the operation of the website.

·         Companies contracted with the Company with the purpose of successfully completing your booking. The legal basis of the transmission is the execution of the contract that our Company has with its partners, as well as the satisfaction of your legitimate interests for the services we provide.

·         Companies approved by you, such as social networks.

We will keep your personal data for as long as necessary to provide our services to you, as well as for 10 more years for tax purposes. We may continue to process your personal data even after the provision of the services of the website, respecting the principle of proportionality, taking the proper technical measures only on a "need to know" basis to comply with legal or regulatory requirements, resolve disputes, or prevent fraud and abuse.

Personal information published by users or linked websites on the website or submitted for publication on the website or linked websites may be made available via the Internet worldwide. The website may not prevent the use or misuse of such information by other persons. In any case, the transfer to third countries will be made in accordance with the provisions of General Data Regulation (EU) 2016/679 and the applicable Greek law, L. 4624/2019. 

Visitors/users of the website who are children are not allowed to access its services. If, nevertheless, children voluntarily visit our website and this cannot be controlled, the website bears no responsibility. In any case, the services provided through our website are presumed to be performed under the supervision and consent of a parent or guardian or guardian.

We inform you that you have the right of: 

 
·         Access to your data,  
·         Correction of your data in case of any inconsistency,   
·         Erasure of your data in specific circumstances,
·         Limitation of the processing of your personal data,
·         Objection to the processing of your personal data,
·         Transfer of your data to another Company
·         Withdrawal of your consent at any time
·         Complaint to the competent Personal Data Protection Authority in the event of an unfortunate violation of your data.
The Company will review and respond to your requests within one month of receipt. This deadline may be extended by a further 2 months if further time is required or the request is especially complicated.
  
Please note that you can contact with regards to any matter about the security of your data concerning the protection of your data in the website, the following number: +306945200715 and e-mail address: yourman@thejoyvan.com

You can submit an access request without any cost. However, depending on the personal data you request, we may levy a reasonable fee to cover the cost of providing details of the information we have. We will notify you of the possibility of such charges upon receipt of your access request and we will await your confirmation to move on with the procedure and payment of this amount.

We have taken all the appropriate security measures to prevent accidental loss of personal data or unauthorized use or access.
Those who process your personal data for the legitimate purposes explained above are subject to a confidentiality obligation.
In addition, we have procedures to deal with any data breach. Specifically, the website:

• Takes every organizational and technological precaution to prevent the loss, misuse, or alteration of users' personal information.

• Stores all personal information provided by users on secure servers (password protected and firewall).

We hope that we can resolve any question or concern you may have about the use of your personal data. If you are unhappy with the way the website processes your personal data, you have the right to contact the competent supervisory authority. The competent supervisory authority is the Hellenic Data Protection Authority, which is located at 1-3, Kifissias Avenue, Athens, Zipcode. 11523, tel. +30 2106475600 and with e-mail address contact@dpa.gr

The website updates this policy from time to time by publishing the new version on the website or linked apps. The user should regularly check this page to make sure it complies with any changes to the terms of this Policy. The website may notify users of changes to this Policy, e.g. by posting a relevant message in its website.